Return & Cancelation Policy
Should the product you have purchased from CVS Veggies Mart is faulty, damaged, inedible or defective, we will happily refund the purchase price to your account.
ALL PRODUCT SOLD WITH ESTIMATION WEIGHT (~), THERE WOULD BE NO DISPUTE AS THIS IS THE POLICY ADHERED FROM DAY ONE AND WE REQUEST CUSTOMERS TO ACKNOWLEDGE. THERE WOULD NOT BE ACCURATE WEIGHT AS THE ITEMS ARE ALL DIFFERENT SIZE AND SHAPES.
CVS Veggies Mart reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.
Items criteria that is valid for refund:
- Damaged/Spoiled Items
- Missed Item from Packing List
- Out Of Stock (Last Minute)
Bank-In within 1-2 days (48 hours max)
An immediate refund within short period of time will ensure our customers is satisfied. How does it work?
- Any cancellation of order should be done before the cut off time on the same day. (which is 8pm everyday). Orders after the cut off time would be not entitled for cancellation.
- Refund is applicable for items which is informed within 1 hour of delivery , WE DO NOT ENTERTAIN ANY COMPLAINT AFTER 1 HOUR OF DELIVERY. We recommend all customers to check items and inform immediately if there is defect on item
- Product which are send over are all inspected and checked before shipment , anything reported on the following day would not be entertained. Any report should be made immediately after delivery is done, inspection done by customers and send over to our support FB/Whatsapp/Email within the same day, we appreciate the gesture.
- Our 100% Money Back Guarantee works on the items which is requested for refund only , not for the total product purchase. All items need to be captured in image for us to validate the refund returns.
By abiding the rules and regulations on this website, you gave agreed to comply to our policy before and after the purchase. Kindly write to us at info@cvsvege.com.my for more details on the following with your order number.
Thank you & Happy Shopping.
